CRM CONSULTING
Adopt Customer-Focused Business Mindset with Expert CRM Advisory and Consulting Services
With KEENAGILE’s CRM Advisory, businesses can select and implement the right CRM software. As a renowned CRM consulting services company, we work with clients throughout the entire CRM implementation process, from strategy development through implementation. Our aim is to make your CRM software work and make it the centerpiece of your customer-facing organization.
THE KEENAGILE ADVANTAGE
KEENAGILE has helped global companies transform and optimize their customer touchpoints by implementing CRM technology that drives great customer experiences. Some unique attributes that make us different from run-of-the-mill are:
Experience in consulting and implementing CRM across industries.
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Focussed on process improvements and overall project delivery.
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Create detailed documentation of BRDs, Process Charts, implementation and customization flows, and user training manuals.
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Collaborative and iterative approach to implementation.
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Expertise in integrating CRM with multiple systems including marketing automation, ERPs, portals, and cross-channel communication APIs
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KEENAGILE offers a wide rage of Salesforce CRM Consulting & Advisory Services spanning
Our CRM consulting service begins with thoroughly assessing the current business processes and how they align with your goals and objectives. The process audit helps us identify areas for improvement such as bottlenecks in the sales and marketing process or inadequate customer support processes.
A good CRM follows a customer from the first touchpoint until conversion and gathers intelligent data at every juncture. Selecting the right software is key to ensure a CRM can work across touchpoints. KEENAGILE's CRM consulting service matches the client with the right CRM for their needs based on pre-defined factors such as:
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Product offerings and built-in features
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Ability to configure and customize as per requirements Use cases for the specific industry domain
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Cost of implementation
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Compatibility with current systems for zero-loss integration
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Our talented advisors help you define business processes, customize the CRM software, migrate and test user data, and train employees. We work with your stakeholders to deploy a functional CRM system that streamlines business processes and fuels cross-team ability to manage customer relationships.
The success of any CRM implementation depends on how well the employees adopt the system. Our CRM consulting services include training, change management, and monitoring to ensure that the CRM system is used and delivers the intended benefits to your organization.
